Get Call

GET /observability/v1/call-logs/{id}

cURL

cURL

curl --request GET \
  --url https://api.cekura.ai/observability/v1/call-logs/{id}/ \
  --header 'X-CEKURA-API-KEY: <api-key>'

200

{
  "id": 123,
  "duration": "<string>",
  "voice_recording_url": "<string>",
  "critical_categories": [
    {
      "category_id": 123,
      "category": "<string>",
      "deviation": 123,
      "wrongly_marked": true,
      "feedback": "<string>",
      "priority": "critical"
    }
  ],
  "transcript_object": [
    {
      "role": "<string>",
      "content": "<string>",
      "timestamp": 123
    }
  ],
  "status": "success",
  "agent_id": "<string>",
  "agent_name": "<string>",
  "evaluation": {
    "metrics": [
      {
        "id": 123,
        "name": "<string>",
        "type": "<string>",
        "score": 123,
        "enum": "<string>",
        "value": "<string>",
        "explanation": [
          "<string>"
        ],
        "extra": {}
      }
    ]
  },
  "metadata": {},
  "dynamic_variables": {},
  "testing_channel_index": 123,
  "timestamp": "2023-11-07T05:31:56Z",
  "success": true,
  "is_reviewed": true,
  "feedback": "<string>",
  "rubric": "<unknown>",
  "transcript": "<string>",
  "call_ended_reason": "<string>",
  "dropoff_point": "<string>",
  "topic": "<string>",
  "customer_number": "<string>",
  "user_generated_transcript": "<unknown>",
  "error_message": "<string>",
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z",
  "call_id": "<string>",
  "agent": 123,
  "project": 123
}

Authorizations

X-CEKURA-API-KEY · string · header · required

API Key Authentication. It should be included in the header of each request.

Path Parameters

id · integer · required

A unique integer value identifying this call log.

Response

200

application/json

id · integer

duration · string

Call duration in minutes in MM:SS format. Example: 01:10

voice_recording_url · string

URL to access the voice recording. Example: "https://storage.example.com/recordings/call_123_20240315.mp3"

critical_categories · object[]

Critical categories from call evaluation

Show child attributes

transcript_object · object[]

Structured transcript data with timestamps. Example:

[
    {
        "role": "Testing Agent",
        "content": "Hello",
        "start_time": 1.2,
        "end_time": 1.8
    },
    {
        "role": "Main Agent",
        "content": "Hello, how can I help you today?",
        "start_time": 1.8,
        "end_time": 2.5
    }
]`

Show child attributes

status · enum<string>

• success - Success
• failure - Failure
• reviewed_success - Reviewed Success
• reviewed_failure - Reviewed Failure

Available options: success, failure, reviewed_success, reviewed_failure

agent_id · string

Agent ID. Example: 2142

agent_name · string

Agent name

evaluation · object

Evaluation results for the call. Example:

{
    "metrics": [
        {
            "id": 35,
            "name": "Instruction Follow",
            "type": "binary_workflow_adherence",
            "score": 0,
            "explanation": ["Agent failed to follow the opening script", "Missed key product information"],
            "vocera_defined_metric_code": "5dedc41b",
            "function_name": "check_critical_deviations",
            "extra": {
                "categories": [
                    {
                        "category_id": 5,
                        "category": "Script Adherence Issue",
                        "deviation": "Agent deviated from required script",
                        "priority": "critical"
                    }
                ]
            }
        },
        {
            "id": 18,
            "name": "Customer Satisfaction",
            "type": "binary_qualitative",
            "score": 5,
            "explanation": ["Customer expressed satisfaction with service"]
        }
    ]
}

Show child attributes

metadata · object

Additional call metadata. Example:

{
    "ended_reason": "customer-ended-call",
    "ringing_duration": 3.941,
    "call_type": "inbound"
}

Show child attributes

dynamic_variables · object

Dynamic Variables used in the call. Example:

{
    "customer_name": "John Doe",
    "order_id": "ORD-12345",
    "product_type": "premium"
}

Show child attributes

testing_channel_index · integer | null

The channel index of the testing agent in the audio recording

timestamp · string<date-time>

When the call occurred. Example: 2024-03-15T10:15:45Z

success · boolean | null

Whether the call was successful. Example: true or false

is_reviewed · boolean

Whether the call has been reviewed. Example: true or false

feedback · string

Feedback about the call. Example: "Great Call"

rubric · any | null

Detailed rubric evaluation data Example:

[
    {
        "metric_id": 100,
        "metric_name": "Call Quality",
        "value": 5,
        "explanation": ["The response was accurate"],
        "passed": true,
        "conditions": "score gte 5",
        "expected_conditions": {"operator": "and", "conditions": [{"field": "score", "op": "gte", "value": 5}]}
    }
]

transcript · string

Full text transcript of the call. Example:

[00:01] Testing Agent: Hello. 
[00:02] Main Agent: Hello, how can I help you today?
[00:03] Testing Agent: Well, I mean, sure. What time exactly are we talking about here
[00:04] Main Agent: 6 PM.
[00:05] Testing Agent: Great. I'll book that for you. Just a sec.
[00:06] Main Agent: Okay.

call_ended_reason · string

Reason why the call ended. Example:

• "customer-ended-call"
• "agent-ended-call"

Maximum string length: 100

dropoff_point · string

Point in conversation where user disengaged. Example: "end of conversation as no queries remaining"

Maximum string length: 1000

topic · string

Topic of the call. Example:

• "product_inquiry"
• "technical_support"

Maximum string length: 1000

customer_number · string

Customer's phone number or identifier. Example:

• "[phone]"
• "customer_abc123"

Maximum string length: 100

user_generated_transcript · any | null

Manually created or corrected transcript data. Example:

[
    {
        "role": "Testing Agent",
        "content": "I need help with my order",
        "timestamp": "00:15"
    }
]`

error_message · string | null

created_at · string<date-time>

When this record was created. Example: 2024-03-15T10:30:45Z

updated_at · string<date-time>

When this record was last updated. Example: 2024-03-15T10:35:11Z

call_id · string

Unique identifier for the call. Example:

• "call_abc123xyz"
• "stereo_audio_session_456"

Maximum string length: 100

agent · integer | null

Agent ID

project · integer | null

Project ID (denormalized from agent for query performance)