> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cekura.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Transcript Format
> Example of transcript formats in Cekura
export const CopyPageButton = () => {
if (typeof window !== 'undefined') {
setTimeout(function () {
if (document.getElementById('ck-tools')) return;
var anchor = document.getElementById('content-area') || document.querySelector('.mdx-content');
if (!anchor) return;
if (!document.getElementById('ck-style')) {
var s = document.createElement('style');
s.id = 'ck-style';
s.textContent = '#ck-tools{position:absolute;top:6px;right:0;z-index:100;font-family:inherit;}' + '.ck-row{display:inline-flex;align-items:stretch;border:1px solid rgba(0,0,0,0.15);border-radius:8px;overflow:hidden;background:#fff;}' + ':root.dark .ck-row{background:rgba(255,255,255,0.06);border-color:rgba(255,255,255,0.12);}' + '.ck-btn{padding:5px 12px;border:none;background:none;cursor:pointer;font-size:13px;font-weight:500;font-family:inherit;color:#374151;}' + ':root.dark .ck-btn{color:#d1d5db;}' + '.ck-btn:hover{background:rgba(0,0,0,0.04);}' + ':root.dark .ck-btn:hover{background:rgba(255,255,255,0.06);}' + '.ck-chevron{padding:5px 8px;border:none;background:none;cursor:pointer;font-size:14px;font-family:inherit;color:#374151;}' + ':root.dark .ck-chevron{color:#d1d5db;}' + '.ck-chevron:hover{background:rgba(0,0,0,0.04);}' + ':root.dark .ck-chevron:hover{background:rgba(255,255,255,0.06);}' + '.ck-divider{width:1px;background:rgba(0,0,0,0.12);flex-shrink:0;}' + ':root.dark .ck-divider{background:rgba(255,255,255,0.12);}' + '.ck-dd{position:absolute;top:calc(100% + 4px);right:0;min-width:180px;background:#fff;border:1px solid rgba(0,0,0,0.12);border-radius:8px;box-shadow:0 4px 12px rgba(0,0,0,0.1);padding:4px;display:none;z-index:200;}' + ':root.dark .ck-dd{background:#1f2937;border-color:rgba(255,255,255,0.1);box-shadow:0 4px 16px rgba(0,0,0,0.35);}' + '.ck-item{display:block;width:100%;padding:7px 12px;border:none;background:none;border-radius:6px;cursor:pointer;font-size:13px;font-family:inherit;text-align:left;color:#374151;}' + ':root.dark .ck-item{color:#d1d5db;}' + '.ck-item:hover{background:rgba(0,0,0,0.05);}' + ':root.dark .ck-item:hover{background:rgba(255,255,255,0.07);}';
document.head.appendChild(s);
}
var wrap = document.createElement('div');
wrap.id = 'ck-tools';
var row = document.createElement('div');
row.className = 'ck-row';
var mainBtn = document.createElement('button');
mainBtn.className = 'ck-btn';
mainBtn.textContent = 'Copy page';
var divider = document.createElement('span');
divider.className = 'ck-divider';
var chevron = document.createElement('button');
chevron.className = 'ck-chevron';
chevron.textContent = '▾';
var dd = document.createElement('div');
dd.className = 'ck-dd';
function closeDD() {
dd.style.display = 'none';
}
function openDD() {
dd.style.display = 'block';
}
chevron.onclick = function (e) {
e.stopPropagation();
if (dd.style.display === 'block') {
closeDD();
} else {
openDD();
}
};
document.addEventListener('click', function (e) {
if (!e.target.closest('#ck-tools')) {
closeDD();
}
});
document.addEventListener('keydown', function (e) {
if (e.key === 'Escape') {
closeDD();
}
});
function makeItem(label, fn) {
var b = document.createElement('button');
b.className = 'ck-item';
b.textContent = label;
b.onclick = function () {
fn();
closeDD();
};
return b;
}
function getMarkdown() {
var walk = function (node) {
if (!node) return '';
if (node.nodeType === 3) return node.textContent || '';
if (node.nodeType !== 1) return '';
var tag = node.tagName.toLowerCase();
var skip = ['script', 'style', 'svg', 'noscript', 'button', 'iframe'];
if (skip.indexOf(tag) !== -1) return '';
if (node.id === 'ck-tools') return '';
var ch = Array.from(node.childNodes).map(walk).join('');
if (tag === 'h1') return '\n# ' + ch.trim() + '\n\n';
if (tag === 'h2') return '\n## ' + ch.trim() + '\n\n';
if (tag === 'h3') return '\n### ' + ch.trim() + '\n\n';
if (tag === 'p') return '\n' + ch.trim() + '\n\n';
if (tag === 'pre') return '\n```\n' + node.textContent.trim() + '\n```\n\n';
if (tag === 'li') return '- ' + ch.trim() + '\n';
if (tag === 'code') return '`' + ch.trim() + '`';
return ch;
};
var content = document.querySelector('.mdx-content') || document.getElementById('content-area') || document.body;
return walk(content).replace(/\n\n\n+/g, '\n\n').trim();
}
function copyMd() {
var md = getMarkdown();
navigator.clipboard.writeText(md).then(function () {
mainBtn.textContent = 'Copied!';
setTimeout(function () {
mainBtn.textContent = 'Copy page';
}, 2000);
});
}
function viewMd() {
var md = getMarkdown();
var safe = md.split('&').join('&').split('<').join('<').split('>').join('>');
var html = '' + safe + '';
window.open(URL.createObjectURL(new Blob([html], {
type: 'text/html'
})), '_blank');
}
function openClaude() {
var prompt = 'Can you read this Cekura docs page ' + window.location.href + ' so I can ask you questions?';
window.open('https://claude.ai/new?q=' + encodeURIComponent(prompt), '_blank');
}
mainBtn.onclick = copyMd;
dd.appendChild(makeItem('Copy page', copyMd));
dd.appendChild(makeItem('View as Markdown', viewMd));
dd.appendChild(makeItem('Open in Claude', openClaude));
row.appendChild(mainBtn);
row.appendChild(divider);
row.appendChild(chevron);
wrap.appendChild(row);
wrap.appendChild(dd);
anchor.style.position = 'relative';
anchor.insertBefore(wrap, anchor.firstChild);
}, 50);
}
return null;
};
This page shows the different transcript formats supported when sending calls
to the [observe API
endpoint](/api-reference/observability/post-observabilityv1observe).
**Transcript JSON Example:**
Cekura Format
```json Cekura Format theme={null}
[
{
"role": "Testing Agent",
"content": "Hello.",
"end_time": 1.9399999,
"start_time": 1.4399999
},
{
"role": "Main Agent",
"content": "Hello. I want to book appointment today. My name is John.",
"end_time": 7.539999511718751,
"start_time": 3.1
},
{
"role": "Testing Agent",
"content": "Well, I mean, sure. What time exactly are we talking about here",
"end_time": 15.71,
"start_time": 12.01
},
{
"role": "Main Agent",
"content": "6 PM.",
"end_time": 18.269999,
"start_time": 17.609999
},
{
"role": "Testing Agent",
"content": "Great. I'll book that for you. Just a sec.",
"end_time": 21.45,
"start_time": 19.16
},
{
"role": "Main Agent",
"content": "Okay.",
"end_time": 23.25,
"start_time": 22.75
},
{
"data": {
"id": "call_5otWH44dxeXEHY8RlhYYaFbV",
"name": "bookUserAppointment",
"arguments": "{\"name\": \"John\", \"datetime\": \"2024-10-17T18:00:00\"}"
},
"role": "Function Call",
"content": "",
"end_time": 23.164,
"start_time": 23.164
},
{
"data": {
"id": "call_5otWH44dxeXEHY8RlhYYaFbV",
"name": "bookUserAppointment",
"result": "No result returned."
},
"role": "Function Call Result",
"end_time": 24.6,
"start_time": 24.6
},
{
"role": "Testing Agent",
"content": "1 moment.",
"end_time": 25.92,
"start_time": 25.1
},
{
"role": "Main Agent",
"content": "Yes. Yes.",
"end_time": 27.979999999999997,
"start_time": 27.08
},
{
"role": "Testing Agent",
"content": "Appointment booked for 6 PM today.",
"end_time": 29.5,
"start_time": 27.08
},
{
"role": "Main Agent",
"content": "Oh, okay. Bye.",
"end_time": 31.72,
"start_time": 30.64
},
{
"role": "Testing Agent",
"content": "Bye.",
"end_time": 33.6,
"start_time": 33.1
}
]
```
```json VAPI Format theme={null}
[
{
"role": "user",
"message": "Hello. This is John calling from.",
"time": 1728862776876,
"endTime": 1728862778816,
"secondsFromStart": 2.32,
"duration": 1940
},
{
"role": "bot",
"message": "Yeah. What do you want?",
"time": 1728862782375.9998,
"endTime": 1728862784086,
"secondsFromStart": 7.8199997,
"duration": 1390.001220703125,
"source": ""
},
{
"role": "user",
"message": "Hi. So I wanted to verify if I'm speaking to Alex too.",
"time": 1728862785216,
"endTime": 1728862789286,
"secondsFromStart": 10.66,
"duration": 4070
},
{
"role": "bot",
"message": "Yeah. It's Alex. What do you need?",
"time": 1728862789756,
"endTime": 1728862791396,
"secondsFromStart": 15.2,
"duration": 1640,
"source": ""
},
{
"role": "user",
"message": "So that's great. Welcome to any mortgage. I'm happy to say that your loan has been approved. Uh, just before we begin, I'm gonna tell you that this call is gonna be recorded for training and monitoring purposes. Hello. So can you please confirm your name and email address for me?",
"time": 1728862792936,
"endTime": 1728862811816,
"secondsFromStart": 18.38,
"duration": 15119.998046875
},
{
"role": "bot",
"message": "Alex Dieuet.",
"time": 1728862813506,
"endTime": 1728862814246.002,
"secondsFromStart": 38.95,
"duration": 740.001953125,
"source": ""
},
{
"role": "user",
"message": "And the email address, please?",
"time": 1728862815716,
"endTime": 1728862818346,
"secondsFromStart": 41.16,
"duration": 2229.9970703125
},
{
"role": "bot",
"message": "Um, why do you need that?",
"time": 1728862819406,
"endTime": 1728862820846,
"secondsFromStart": 44.85,
"duration": 1440,
"source": ""
},
{
"role": "user",
"message": "I just need it for verification.",
"time": 1728862821776,
"endTime": 1728862823586,
"secondsFromStart": 47.22,
"duration": 1810
},
{
"role": "bot",
"message": "Fine. It's alex dot outlook dot com.",
"time": 1728862824396,
"endTime": 1728862826736,
"secondsFromStart": 49.84,
"duration": 2340,
"source": ""
},
{
"role": "user",
"message": "Okay. Great. And your",
"time": 1728862828056,
"endTime": 1728862829836,
"secondsFromStart": 53.5,
"duration": 1780
},
{
"role": "bot",
"message": "Yeah.",
"time": 1728862829276,
"endTime": 1728862829776,
"secondsFromStart": 54.72,
"duration": 500,
"source": ""
},
{
"role": "user",
"message": "physical mailing address as well, please?",
"time": 1728862830406.002,
"endTime": 1728862832186,
"secondsFromStart": 55.850002,
"duration": 1779.998046875
},
{
"role": "bot",
"message": "3753 Conifer Drive",
"time": 1728862833036,
"endTime": 1728862835056,
"secondsFromStart": 58.48,
"duration": 2020,
"source": ""
},
{
"role": "user",
"message": "Great. That's it. Okay.",
"time": 1728862836466,
"endTime": 1728862838346,
"secondsFromStart": 61.91,
"duration": 1780
},
{
"toolCalls": [
{
"id": "call_8VwgRTTlD2084TgFhoIFScCy",
"type": "function",
"function": {
"name": "endCall",
"arguments": "{}"
}
}
],
"role": "tool_calls",
"message": "",
"time": 1728862838338,
"secondsFromStart": 62.614
},
{
"role": "tool_call_result",
"time": 1728862839057,
"secondsFromStart": 63.333,
"name": "endCall",
"result": "Success.",
"toolCallId": "call_8VwgRTTlD2084TgFhoIFScCy"
}
]
```
```json Retell Format theme={null}
[
{
"role": "user",
"content": "Hello.",
"words": [
{
"word": "Hello.",
"start": 0.0,
"end": 0.5
}
]
},
{
"role": "agent",
"content": "Hello! How can I assist you today?",
"words": [
{
"word": "Hello!",
"start": 1.0,
"end": 1.5
},
{
"word": " How ",
"start": 1.5,
"end": 1.7
},
{
"word": "can ",
"start": 1.7,
"end": 1.9
},
{
"word": "I ",
"start": 1.9,
"end": 2.0
},
{
"word": "assist ",
"start": 2.0,
"end": 2.3
},
{
"word": "you ",
"start": 2.3,
"end": 2.5
},
{
"word": "today?",
"start": 2.5,
"end": 2.8
}
]
},
{
"role": "user",
"content": "I want to book appointment. My name is John, and I want to book at 7 PM.",
"words": [
{
"word": "I ",
"start": 3.0,
"end": 3.2
},
{
"word": "want ",
"start": 3.2,
"end": 3.4
},
{
"word": "to ",
"start": 3.4,
"end": 3.5
},
{
"word": "book ",
"start": 3.5,
"end": 3.8
},
{
"word": "appointment. ",
"start": 3.8,
"end": 4.3
},
{
"word": "My ",
"start": 4.3,
"end": 4.5
},
{
"word": "name ",
"start": 4.5,
"end": 4.7
},
{
"word": "is ",
"start": 4.7,
"end": 4.8
},
{
"word": "John, ",
"start": 4.8,
"end": 5.1
},
{
"word": "and ",
"start": 5.1,
"end": 5.3
},
{
"word": "I ",
"start": 5.3,
"end": 5.4
},
{
"word": "want ",
"start": 5.4,
"end": 5.6
},
{
"word": "to ",
"start": 5.6,
"end": 5.7
},
{
"word": "book ",
"start": 5.7,
"end": 5.9
},
{
"word": "at ",
"start": 5.9,
"end": 6.0
},
{
"word": "7 ",
"start": 6.0,
"end": 6.2
},
{
"word": "PM.",
"start": 6.2,
"end": 6.5
}
]
},
{
"role": "agent",
"content": "Could you please confirm the date for the appointment?",
"words": [
{
"word": "Could ",
"start": 7.0,
"end": 7.2
},
{
"word": "you ",
"start": 7.2,
"end": 7.4
},
{
"word": "please ",
"start": 7.4,
"end": 7.7
},
{
"word": "confirm ",
"start": 7.7,
"end": 8.0
},
{
"word": "the ",
"start": 8.0,
"end": 8.1
},
{
"word": "date ",
"start": 8.1,
"end": 8.4
},
{
"word": "for ",
"start": 8.4,
"end": 8.5
},
{
"word": "the ",
"start": 8.5,
"end": 8.6
},
{
"word": "appointment?",
"start": 8.6,
"end": 9.0
}
]
},
{
"role": "user",
"content": "Today.",
"words": [
{
"word": "Today.",
"start": 9.5,
"end": 10.0
}
]
},
{
"role": "tool_call_invocation",
"tool_call_id": "f05058577a1f4ec4",
"name": "bookAppointment",
"arguments": "{\"name\":\"John\",\"datetime\":\"2023-11-01T19:00:00\"}"
},
{
"role": "tool_call_result",
"tool_call_id": "f05058577a1f4ec4",
"content": ""
},
{
"role": "agent",
"content": "Your appointment has been booked",
"words": [
{
"word": "Your ",
"start": 11.0,
"end": 11.2
},
{
"word": "appointment ",
"start": 11.2,
"end": 11.6
},
{
"word": "has ",
"start": 11.6,
"end": 11.8
},
{
"word": "been ",
"start": 11.8,
"end": 12.0
},
{
"word": "booked",
"start": 12.0,
"end": 12.3
}
]
},
{
"role": "user",
"content": "Okay then. Bye bye.",
"words": [
{
"word": "Okay ",
"start": 13.0,
"end": 13.3
},
{
"word": "then. ",
"start": 13.3,
"end": 13.6
},
{
"word": "Bye ",
"start": 13.6,
"end": 13.9
},
{
"word": "bye.",
"start": 13.9,
"end": 14.2
}
]
},
{
"role": "agent",
"content": "Goodbye! Have a great day! 😊",
"words": [
{
"word": "Goodbye!",
"start": 14.5,
"end": 15.0
},
{
"word": " Have ",
"start": 15.0,
"end": 15.2
},
{
"word": "a ",
"start": 15.2,
"end": 15.3
},
{
"word": "great ",
"start": 15.3,
"end": 15.6
},
{
"word": "day! ",
"start": 15.6,
"end": 15.9
},
{
"word": "😊",
"start": 15.9,
"end": 16.0
}
]
}
]
```
```json Deepgram Format theme={null}
[
{
"word": "Hello",
"start": 0.07,
"end": 0.3888888,
"confidence": 0.98545563,
"speaker": 0,
"speaker_confidence": 0.9830952,
"punctuated_word": "Hello."
},
{
"word": "How",
"start": 0.39999998,
"end": 0.71999997,
"confidence": 0.95238054,
"speaker": 0,
"speaker_confidence": 0.9730953,
"punctuated_word": "How"
},
{
"word": "are",
"start": 0.71999997,
"end": 0.79999996,
"confidence": 0.89988324,
"speaker": 0,
"speaker_confidence": 0.9730953,
"punctuated_word": "are"
},
{
"word": "you",
"start": 0.79999997,
"end": 1.3,
"confidence": 0.9957689,
"speaker": 0,
"speaker_confidence": 0.9730953,
"punctuated_word": "you?"
}
]
```
```json Elevenlabs Format theme={null}
[
{
"role": "agent",
"message": "Hello, How can i help you ?",
"tool_calls": [],
"tool_results": [],
"feedback": null,
"llm_override": null,
"time_in_call_secs": 0,
"conversation_turn_metrics": null,
"rag_retrieval_info": null,
"llm_usage": null,
"interrupted": false,
"original_message": null,
"source_medium": null
},
{
"role": "user",
"message": "Hello, um...",
"tool_calls": [],
"tool_results": [],
"feedback": null,
"llm_override": null,
"time_in_call_secs": 4,
"conversation_turn_metrics": null,
"rag_retrieval_info": null,
"llm_usage": null,
"interrupted": false,
"original_message": null,
"source_medium": "audio"
},
{
"role": "agent",
"message": null,
"tool_calls": [
{
"type": "system",
"request_id": "end_call_080c9d59877b4c3cbbaf1ce34f680b65",
"tool_name": "end_call",
"params_as_json": "{\"message\": \"Okay, I understand. Thanks for chatting! Take care!\", \"reason\": \"User is confused and doesn't have any specific questions or tasks.\"}",
"tool_has_been_called": true,
"tool_details": null
}
],
"tool_results": [],
"feedback": null,
"llm_override": null,
"time_in_call_secs": 110,
"conversation_turn_metrics": null,
"rag_retrieval_info": null,
"llm_usage": null,
"interrupted": false,
"original_message": null,
"source_medium": null
},
{
"role": "agent",
"message": null,
"tool_calls": [],
"tool_results": [
{
"type": "system",
"request_id": "end_call_080c9d59877b4c3cbbaf1ce34f680b65",
"tool_name": "end_call",
"result_value": "{\"status\": \"success\", \"reason\": \"User is confused and doesn't have any specific questions or tasks.\", \"message\": \"Okay, I understand. Thanks for chatting! Take care!\"}",
"is_error": false,
"tool_has_been_called": true,
"tool_latency_secs": 0.5007003899663687
}
],
"feedback": null,
"llm_override": null,
"time_in_call_secs": 110,
"conversation_turn_metrics": null,
"rag_retrieval_info": null,
"interrupted": false,
"original_message": null,
"source_medium": null
}
]
```
```json Pipecat Format (Untimed) theme={null}
[
{
"role": "user",
"content": "Hello, I can't log into my account. Can you help?"
},
{
"role": "assistant",
"content": "Of course! Can you share the email address connected to your account so I can check?"
},
{
"role": "user",
"content": "Yes, it's john.doe@example.com."
},
{
"role": "tool_call",
"data": {
"id": "call_abc123",
"name": "checkAccountStatus",
"arguments": '{"email": "john.doe@example.com"}'
}
},
{
"role": "tool_call_result",
"data": {
"id": "call_abc123",
"name": "checkAccountStatus",
"result": '{"status": "active", "last_update": "2023-10-18T10:30:00Z"}'
}
},
{
"role": "assistant",
"content": "Thanks! Your account is active. If you forgot your password, would you like me to send a reset link?"
}
]
```
```json Pipecat Format (Timed) theme={null}
[
{
"role": "user",
"content": "Hello, I can't log into my account. Can you help?",
"start_time": 1.2,
"end_time": 1.8
},
{
"role": "assistant",
"content": "Of course! Can you share the email address connected to your account so I can check?",
"start_time": 1.9,
"end_time": 2.5
},
{
"role": "user",
"content": "Yes, it's john.doe@example.com.",
"start_time": 2.6,
"end_time": 3.2
},
{
"role": "tool_call",
"data": {
"id": "call_abc123",
"name": "checkAccountStatus",
"arguments": '{"email": "john.doe@example.com"}'
}
},
{
"role": "tool_call_result",
"data": {
"id": "call_abc123",
"name": "checkAccountStatus",
"result": '{"status": "active", "last_update": "2023-10-18T10:30:00Z"}'
}
},
{
"role": "assistant",
"content": "Thanks! Your account is active. If you forgot your password, would you like me to send a reset link?",
"start_time": 3.3,
"end_time": 3.8
}
]
```
```json Livekit Format theme={null}
[
{
"role": "user",
"content": "Hello, I need help with my account",
"timestamp": 0
},
{
"role": "assistant",
"content": "Hi there! I'd be happy to help with your account. What specific issue are you experiencing?",
"timestamp": 3
},
{
"role": "user",
"content": "I can't log in, it says my password is incorrect",
"timestamp": 10
},
{
"role": "assistant",
"content": "I understand how frustrating that can be. Let's reset your password. Can you confirm the email address associated with your account?",
"timestamp": 14
},
{
"role": "user",
"content": "It's john.doe@example.com",
"timestamp": 25
},
{
"role": "assistant",
"content": "Thank you. I've sent a password reset link to john.doe@example.com. Please check your email and follow the instructions to create a new password.",
"timestamp": 27
}
]
```